Shopify Payments requires a phone number. It doesn't have to be yours.

You can't remove your phone number from Shopify — but it doesn't have to be your personal one

During merchant verification, Shopify's banking partner requires a valid, customer-facing business phone number before your account can be approved. It's a hard requirement — there's no way around it.

That number isn't just on file with Shopify. It appears on customer bank statements alongside your store name. If it's your personal cell, customers can reach you directly — at odd hours, about orders you'd rather handle over email.

And when a customer sees an unfamiliar charge and can't reach anyone, they don't wait. They dispute it. The fix is a dedicated number that satisfies Shopify's requirement without that number being yours.

Set up in minutes. Forget about it forever.

Step 1 — Choose your number

Pick a local or toll-free number. Both satisfy Shopify's business phone requirement.

Step 2 — Write your greeting

Type what you want callers to hear. ZebraFone reads it to them automatically — no recording needed.

"Thanks for calling Acme Store. If you're calling about a charge on your bank statement, this is for a recent purchase from our online store. If you need help with your order, please leave a message and we'll follow up by email within 24 hours."

Step 3 — Update Shopify

Add your ZebraFone number in Shopify Admin → Settings → Payments → Business details. That's it.

From now on, customers who call hear your greeting and can leave a voicemail if they need help. You get it transcribed and delivered to your inbox.